‎RETURNS & REFUNDS

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Our policy lasts 30 days.

If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase nor at seller nor at maker.

Any item that is not in its original condition, that is damaged or missing parts for a reason not due to our error.

Any item returned more than 30 days after delivery will be refused.

Refunds (if applicable) Once your return has been received and inspected, we will email you to let you know that we have received the returned item.

We will also let you know if your refund is approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take some time for your refund to appear officially. Then contact your bank.

Posting a refund is often preceded by a processing time.

If you have taken all these steps and you still have not received your refund, contact us at the following address: contact@confort-menstruel.com .

If you need to replace yours with the same item, send us an e-mail to contact@confort-menstruel.com.

Gifts.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item.

Once the returned item has been received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.